At Hair Care Products Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in its original condition.
  • In the original packaging with all tags and labels attached.
  • Returned within 15 days of receiving the item.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used hair care products (e.g., conditioners, gels, waxes, creams).
  • Personal care items such as clippers, shavers, and brushes.
  • Any item that is not in its original condition or packaging.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
  2. Pack Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  3. Ship Your Item: Send the package to the address provided by our customer service team. Please include the RAN on the outside of the package.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Hair Care Products Store Team,

I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). The reason for the [return/exchange] is [briefly explain the reason].

Please provide me with the Return Authorization Number and further instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Please note that shipping costs for exchanges are the responsibility of the customer unless the item is defective or incorrect.

Contact Us

If you have any questions about our returns and exchanges policy, please feel free to contact us:

  • Email: [email protected]
  • Phone: [Insert Phone Number]
  • Address: 1106 Hott Street, Oklahoma City, US 73119

Thank you for shopping with Hair Care Products Store. We appreciate your business and are here to ensure you have a positive shopping experience!