Welcome to the Hair Care Products Store FAQ page! Here, we aim to address common questions and concerns you may have about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to reach out to our customer support team at [email protected].
Product Questions
1. What types of hair care products do you offer?
We offer a wide range of hair care products including 100% Human Hair, Brushes & Combs, Clip-In Extensions, Clippers & Shavers, Coloring products, Conditioners, Developers and Activators, and much more. Our products are designed to cater to all your hair care needs.
2. Are your products suitable for all hair types?
Yes, our products are designed to be versatile and suitable for various hair types. Whether you have straight, curly, or textured hair, you’ll find products that work best for you.
3. Do you offer products for hair coloring and highlights?
Absolutely! We have a dedicated section for Coloring, Developers and Activators, Hair Color Toner, and Lighteners and Highlights to help you achieve your desired look.
Shipping & Delivery
1. What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days after dispatch and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days after dispatch.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, your order will be dispatched and you will receive a confirmation email with tracking details.
3. Do you ship internationally?
Yes, we ship worldwide, with the exception of some remote areas in Asia. Our global shipping options ensure that you can access our products no matter where you are.
Returns & Refunds
1. What is your return policy?
We accept returns within 15 days of receiving your order. Products must be in their original condition and packaging. For more details, please visit our Returns & Refunds page.
2. How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
3. How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned items. The refund will be issued to your original payment method.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your security is our top priority.
3. Can I create an account to track my orders?
Yes, you can create an account on our website to track your orders, view order history, and manage your personal information.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (CST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Hair Care Products Store. We are committed to providing you with the best shopping experience and helping you achieve the beautiful, healthy hair you deserve!